Q&R

Delivery & Order

When will I receive my order?

The processing of your order, the manufacturing of the products and the delivery (free of charge) require our team a maximum of 10 to 15 working days. We do everything possible to ensure that you receive your order as quickly as possible, without compromising the quality of our merchandise.

How do I track my package?

For package tracking, send us an email and we will send it to you once the order is placed.

How much does delivery cost?

We deliver our products all over the world. There is no minimum quantity required per order and all our deliveries are free of charge (except DOM-TOM).

My order is not complete

If your order includes multiple items, they may be shipped separately, depending on available inventory and shipping warehouses. Don't worry, your package will arrive shortly.

I did not receive my order

A problem with the Post Office? Lost, broken or destroyed parcel? 

With our secure delivery, our store will take care of all the disputes for you. The satisfaction of our customers is our priority. We do not pass the buck to the carrier and let you "manage". We take full responsibility by immediately sending you a new package at our expense. 

Do not hesitate to contact us by e-mail, our team will do its best to meet your expectations.

Cancellation & Return

Can I change my order?

Yes, as long as your order is not "in process".

Can I cancel my order?

It is possible to cancel your order! If the order is already in progress, the cancellation fee will be 40% of the purchase price.

I wish to return an item

We are only able to accept a return in case of a proven product defect.

Our products undergo strict quality controls before each shipment. However, if your products have any kind of manufacturing defect, please send us a picture of the product in question (in the original packaging if possible) along with your order number. To be eligible for a return, your item must be unused and in the same condition as you received it.

Security

What payment methods do you accept?

Your security is our priority: our site only offers secure payment methods that are guaranteed to be safe.

We accept :

Credit cards

Debit cards

Our online payment services :

Paypal*

G2A Pay*

*Paypal - As a banking institution in the European Union, PayPal offers you more than 10 years of experience in secure online payments. It is simple, fast, free and recognized worldwide for its efficiency.

*G2A Pay - G2A Pay is a global payment platform. It supports more than 150 local and global payment methods (Mastercard, Visa) to give you a maximum of payment possibilities.

Your bank or credit card information will not be given to us in any case. All payments are protected by our 128-bit SSL encrypted payment processor. We do not accept checks at this time.

Is my information secure?

Yes !

The "HTTPS" present in the URLs of our store testifies to the quality of our services. HTTPS is the variant of "http" secured by the use of SSL/TLS protocols. HTTPS is used to protect the financial transactions of merchant sites. As e-merchants, we are aware that the use of SSL is becoming essential nowadays. It is the best way to protect your data and to protect you from any hacker or identity theft.

Visually, the SSL certificate is represented by a padlock that appears in the url bar of the web browser. It is also represented by an "s" which means "secure" and which is added to the "http" protocol on the website in the address bar.